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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Nano, five years old, has gone crazy. doesn't respond to

Customer Question

Nano, five years old, has gone crazy. doesn't respond to touch commmands and chas in chinese. YOur eb site required Can't has become pissed
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: C
JA: Have you installed any updates recently?
Customer: Let me clarify it is a NANO I am concerned about it has gone crazy, doesn't respond to touch commands and chats in Chinese. Your website requires a serial number there is no serial number on this NANO.
JA: What troubleshooting have you tried?
Customer: Your website said hold down the on/off button.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, just where can i get its soft ware back to the basic defaults.
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please where you purchased the Nano from?

Please let me know