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Robert, consultant
Category: Mac
Satisfied Customers: 8999
Experience:  many years in the computer consulting industry
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I was in contact with Tech support 3 times yesterday. My

Customer Question

Hello. I was in contact with Cox Tech support 3 times yesterday. My mail program (Mac mini) wasn't allowing me to log in. Cox tech support changed the password ***** times before I was able to log in (and rebooted the server). Then, I was instructed to change the password ***** the next 24 hours. So, I just changed the password, and now I once again cannot login to my email account.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Cox Internet
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: Mac
Expert:  Robert replied 3 months ago.

Hi this is Rob and i am here to help you. I just ask that you please give me an excellent rating when you are happy

Expert:  Robert replied 3 months ago.

once you have changed the password ***** the cox site

you still have to change the password ***** match in the email program you are using

can you tell me what program you are using to get the email and i can get you more detailed instructions

or i can log in remotely to fix it with you.

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