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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Sorry for the delay in getting back to you.
I have been looking into this.
You will need to try recovering the iPad as follows:
1. Open iTunes on your Mac.
2. Plug cable into computer first, NOT the iPad just yet.
3. Turn the iPad off.
4. Hold the Home button and plug the cable into the iPad. Do not release the Home button until an iTunes graphic appears on the iPad.
5. Look at the Mac - it should have a message about recovery mode; click ok and restore the iPad.
Let me know if that works?
Ok, are you using the same Mac that the iPad was originally set up with, or a different one?
Ok, then that is the reason it is not working - the recovery can only be done on the original Mac, it is an anti-theft feature from Apple.
Do you still have access to the original Mac?
Most iPhones will be synced with iCloud now to allow their recovery.
Your only option with the iPad will be to attempt to put it into recovery mode and then wipe everything on it and try to set it up as new again.
You may be able to get it working again, but you will loose everything on it, since it has been disabled (probably because the incorrect password ***** entered too many times) and you don't have access to the original Mac that it was set up on.
Ok, how did the iPad get into disabled mode?
Sorry for the delays, I am not getting notified when you reply so I have to check back occasionally.
Yes it makes a difference how it was disabled, for example if it was reported lost or stolen then it may be permanently disabled.
So what you do to put the iPad into Recovery Mode without the original Mac is this:
This is the only method that can be used and it should work if followed correctly.
If it keeps saying that the iPad is disabled then either the steps are not being followed correctly (disconnecting and connecting the sync cable at the correct time is important), or the cable is not working, or something else is amiss.
Have you tried both options - restore, and restore + update?
There isn't anything else I can think of - this is the only process that you can use.
The only time I have come across this before is on iPads and iPhones which were reported as stolen, but you have confirmed that that is not the case.
The same answer can readily be found in Google, and on the Apple website, and in many other places, because it is the ONLY answer.
The answer I have given you is correct and is the only answer you can try. Did you confirm that the USB cable is working ok?
I am user of this site just like you, so I don't have any insight into your account or charges.
Ok, let me check with the other techs on this...
There is actually a mistake in the instructions you have been given, you need to connect the iPad then you hold both the power and home buttons until you see iTunes telling you it has detected a iPad in recovery mode.
Then you need to do a restore and then choose factory restore
Tell me what happens when you do this please.
Please let me know the results.
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