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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8791
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am having trouble restoring my iPhone 4s, I am not sure.

Customer Question

Hi I am having trouble restoring my iPhone 4s
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not sure. Im sorry. I get "to allow access please respond on your iPhone"
JA: Have you installed any updates recently?
Customer: I am up to date but no I haven't installed anything
JA: What troubleshooting have you tried?
Customer: The only thing I've tried is switching WiFi networks, going in recovery mode , quitting and reopening itunes but I still keep getting the " please respond on iPhone " there is nothing appearing on my iPhone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That is all
Submitted: 10 days ago.
Category: Mac
Expert:  Mike replied 10 days ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 days ago.

You have to look at your phones screen when it says that

Expert:  Mike replied 7 days ago.

Did you try that?