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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33980
Experience:  IT Engineer for over 15 years
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My iPhone to open. It shows is locked, OS10 El Capitan, no

Customer Question

my iPhone to open. It shows is locked
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS10 El Capitan
JA: Have you installed any updates recently?
Customer: no but I hen's been asked to
JA: What troubleshooting have you tried?
Customer: I can't get into troubleshooting on my iPhone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I seem totally paralyzed on my iPhone
Submitted: 2 months ago.
Category: Mac
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release

Once done, let the iPhone restart and tell me if it now functions correctly please.

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