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May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Are you on a iPad or iPhone?
I will opt out and open the question to other experts who may be able to assist within the price paid. Thanks
Please ignore any requests for remote services -- It is not necessary for this issue.
Please hold down the POWER and HOME buttons together on your iPhone/iPad until you see the Apple icon. After the restart, try opening Candy Crush now. Are you able to play now?
Did your iPad/iPhone restart?