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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I've got this "United Kingdom" page on my Candy

Customer Question

I've got this "United Kingdom" page on my Candy Crush.....can't get rid of it to return to my game
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I'm not sure....I think IOS 11?
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Just going into Settings
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thanks
Submitted: 4 months ago.
Category: Mac
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
Expert:  Kamil Anwar replied 4 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 4 months ago.
No I don't want to pay any more
Expert:  Kamil Anwar replied 4 months ago.

Are you on a iPad or iPhone?

Customer: replied 4 months ago.
Forget my question. I will not pay anything more than the $5 I've already paid
Expert:  Kamil Anwar replied 4 months ago.

I will opt out and open the question to other experts who may be able to assist within the price paid. Thanks

Expert:  Josh replied 4 months ago.

Hi!

Please ignore any requests for remote services -- It is not necessary for this issue.

Please hold down the POWER and HOME buttons together on your iPhone/iPad until you see the Apple icon. After the restart, try opening Candy Crush now. Are you able to play now?

Customer: replied 4 months ago.
This did not work.....I am still unable to play.
Expert:  Josh replied 4 months ago.

Did your iPad/iPhone restart?

Customer: replied 4 months ago.
Immediately refund the additional $25 you charged me!!!! I did not authorize it nor did your response fix my problem!!!!

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