my iPad has been disabled. I don't think I evry sinced w/iTunes. I did find my iPad and started the erase process thru "find my phone" hoever I dot know how to get the ipad hooked up to "wifi" to finsh the erasing process, so I can just reset the iPad like new user
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer:***@******.***.. or my icloud
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser I suppose, im a 60 year lady and unfortunaltely not to computer savy
JA: What troubleshooting have you tried?
Customer: I did try holding the home and on/off keys... the itune logo came up but nothing else.
JA: Anything else you want the email expert to know before I connect you?
Customer: i dont think so