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Robert
Robert, consultant
Category: Mac
Satisfied Customers: 9016
Experience:  many years in the computer consulting industry
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I am trying to download turbotax on my computer and get an

Customer Question

I am trying to download turbotax on my computer and get an error message that says some data in turbotax can't be read or written. looks like the disc is damaged. what do I do now?
JA: Just to clarify, how often have you been getting this particular message?
Customer: I just tried to download the disc now. I have tried several times and it seems to copy to a certain point and then stops.
JA: Have you installed any updates recently?
Customer: How can I install updates when I can't get the disc to load?
JA: What troubleshooting have you tried?
Customer: tell me how to trouble shoot on a disc that can't be loaded.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Mac
Expert:  Robert replied 5 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert replied 5 months ago.

the first thing to check is that you got a mac editiion and not a windows edition

i would also need to know what version of OSX do you have on your mac. turbo tax has been moving away from supporting the older editions

the 2016 version requires osx 10.9 ( mavericks ) or newer.

Operating System

  • 2016: Mac OS X v10.9 or higher (64-bit required)
  • 2015: Mac OS X v10.9 or higher (64-bit required)
  • 2014: Mac OS X v10.7.5 or higher
  • 2013 and 2012: Mac OS X v10.6.8 or higher

Processor

  • 2016-2013: Multi-core Intel processor with 64-bit support

Hard Drive Space

  • 2016: 650 MB
  • 2015: 460 MB
  • 2014, 2013, and 2012: 330 MB plus another 30 MB if installing a state product

RAM

  • 2016: 1 GB
  • 2015: 2 GB
  • 2014, 2013, and 2012: 1 GB

Internet connection: At minimum, you'll need 56 Kbps to e-file and download program updates. Broadband is highly recommended.

Monitor resolution: 1024×768 minimum

Mac-compatible inkjet or laser printer if you want to print your tax return or any tax forms.

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