I'm sorry about the issue. What kind of Apple device is it, such as an iPad or iPhone, etc.?
Please try the following fix:
; Note: The steps must be done correctly; you may have to try a couple of times.
Please reply at the box below to continue. Thank you,
- Besides that Apple device, do you also have a Windows or Mac computer? If yes, do you have the iTunes program installed on your computer?
- Please let me know if there is any error or message, or if you are stuck at any step.
- Also, if you'd like to, I can connect remotely to your computer, if you have one, so that I can fix your Apple device directly through your computer for you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,