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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11342
Experience:  25+ Years Experience in Computers and Electronics.
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Cannot find the icon for Facetime on my iPhone 6 Plus, iOS

Customer Question

Cannot find the icon for Facetime on my iPhone 6 Plus
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS 10.2
JA: Have you installed any updates recently?
Customer: I try to keep the latest updates
JA: What troubleshooting have you tried?
Customer: I just noticed that the icon is missing when my family tried to call me on Facetime, then messaged me.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I also have a Mac desktop which I am using to message you.
Submitted: 11 days ago.
Category: Mac
Expert:  Michael Hannigan replied 11 days ago.

Hello. My name is Michael. I can help you with your question.

Please follow these steps to get the icon back:

  1. Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai.
  2. Go to Settings > General > Restrictions and make sure that FaceTime and Camera are turned on. If you have Restrictions turned on for your Camera, you won’t be able to use FaceTime.
  3. Search for the FaceTime app in Spotlight or using Siri. If you or someone else removed the FaceTime app, you might need to restore it.
  4. Update your device to the latest version of iOS.

If you still can’t find the FaceTime app, back up your device using iTunes or iCloud, then restore your device. After you restore your device, set it up by selecting your region and language. Then restore the data using an iTunes or iCloud backup.