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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad serial number DMQLXTK4F4YD, will not send or receive

Customer Question

My iPad serial number DMQLXTK4F4YD, will not send or receive text messages
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Where will i find that info? My Mac is running Serria 10.12
JA: Have you installed any updates recently?
Customer: Yes the most recent sent out by Apple
JA: What troubleshooting have you tried?
Customer: None , don't know what to do.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Two questions before I advise you:

A. does the phone capability still work?

and

B. what error message do you get when texting fails?

Customer: replied 1 month ago.
Not sure how to determine if phone works. I get no error message, but I get no text messages, an when I type a message it will not send
Customer: replied 1 month ago.
What is the problem?????
Expert:  Russell H. replied 1 month ago.

To determine whether the phone works, use the Dialer app, enter a phone #, make the call, listen, and tell me what you hear, please.

I have several vague ideas as to the problem, but I need to ask for that test, and perhaps a few other details, before explaining my idea as to what to do...

Customer: replied 1 month ago.
Not giving up more money if what supplied can not get me a solution, I will chalk this up as a loss.
Expert:  Russell H. replied 1 month ago.

Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

Try what I suggested, and ignore that message, please.

Customer: replied 1 month ago.
Does not have a dialer..
Customer: replied 1 month ago.
No dial capabilities
Expert:  Russell H. replied 1 month ago.

An iPad... of course. I was thinking it was an iPhone.

Check the internet connection then. See if you can bring up a web page, please.

What app do you do texting through?

And what error message do you get?

Customer: replied 1 month ago.
no dialing capability on this ipad, I have no problem getting on line, but I receive no error messages, text messing does not work.
Expert:  Russell H. replied 1 month ago.

If it doesn't work, how does it not work, please?

Customer: replied 1 month ago.
I have dialed the number supplied with my iPad but all I get is abuse signal.
Customer: replied 1 month ago.
I mean a busy signal.
Customer: replied 1 month ago.
Thanks but I will go to Apple Store across town.
Expert:  Russell H. replied 1 month ago.

Pardon me - through no fault of my own, my internet connection was down for a time.

When you try to text... how does it not work? what do you see?