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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16844
Experience:  5 years as Network Admin, 10+ years of IT support
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Iphone won'tconnect to internet and screens freeze. What do

Customer Question

Iphone won'tconnect to internet and screens freeze. What do I do?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Do you mean Wi-Fi?
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Put phone next to Wi-Fi---laptop is working, android tablet isn't
JA: Anything else you want the Mac expert to know before I connect you?
Customer: phone seems to be frozen---I am not very good at diagnosing or fixing problem
Submitted: 1 month ago.
Category: Mac
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please hold down the POWER and HOME buttons until you see the Apple icon then release the buttons (15-20 seconds)

After the restart, check to see if you can use the phone now without any issues. Please let me know the results

Customer: replied 1 month ago.
just call me on land line----can't access I phone at all!!
Expert:  Josh replied 1 month ago.

Please hold down the POWER and HOME buttons until you see the Apple icon then release the buttons (15-20 seconds)

After the restart, check to see if you can use the phone now without any issues. Please let me know the results

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.