Hi George, Can you download this application and run a scan with it --> https://etrecheck.com/
Then post the report here. It will tell me the health condition of your Mac
George, I see many issues with your Mac which the following first two are serious. First is, the performance is below average and it could be by two reasons - Issue with hard drive or issue with software
Second is, the battery needs to be checked and needs to be replaced.
Third is, your Mac is infected with some malware/adware. Before we start troubleshooting, I want you to backup all your files and then let know.
Great ! Since we don't know whether the hard drive is failing or not, we have to try some troubleshooting steps. But I must warn you, if this is an hard drive failure, then the troubleshooting steps may make the problem worse (your Mac may not boot again until you replace the hard drive) as it is going to give a lot of stress on the hard drive. But if this is software issue only, then the following should fix it.
We can run Disk Utility and see if it works or not. Turn off your Mac by holding down Power button for 10 seconds. Then turn it back on and immediately hold down Command and R keys at same time for 20 seconds and this will boot your Macto the Mac OS X Utilities screen. From there, click Disk Utility. Select your hard disk at left column (Macintosh HD or hard disk name). Click First Aid button and run it. Repair if asked.
Then restart from Apple menu. If that didn't work, then turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop ? If so, restart normally.
Turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop ? If so, restart normally.
Checking if it is showing pin wheel now
Hi George, I just want to let you know that I will not be available on Sunday and Monday as I've to be somewhere else. I will get back to you when I'm back. Thanks.
Hi George, I'm back. Let me know when you are available.
Since we ran some troubleshooting, I want you to run EtreCheck again and give me the reports again.
Hi George, I think the hard drive is failing. That is why it is showing poor performance.
I've two suggestions in here. First is, we can reinstall the macOS and see if it works or not. Reinstalling will delete old system files with new one but this won't delete any of your personal files. This will only work if the issue is with software.
Second is, I'd recommend to take the mac to the Apple Store and replace the hard disk with SSD. SSD is a modern storage drive which is 5-10 times faster than your current hard drive. That means, when you upgrade to SSD, you will see a significant performance boost. I'd recommend to do this instead of first suggestion. This is going to stop the beach ball altogther and the overall performance will be improved.
Let me know what you think
It is indeed worth doing if you are planning to use this Mac for another year or two. Replacing the HDD with SSD is easy and local shops can do that. It will also be cheaper to do from there instead of Apple Store.
You too !
Yes, backup all your files via Time Machine, so you can restore therm to new SSD.
Remember, you have to replace the hard drive with a SSD.
Upgrading is more correct term than replacing.
SSDs are a little costlier than hard drive, but they are simply worth the price.
See a sample comparison between SSD and HDD (hard drive) --> https://www.youtube.com/watch?v=wQ_z3wCRf0U
Here is another video --> https://www.youtube.com/watch?v=Qn6zxoh3oK4
You will now know how much performance improvement you will get when you upgrade to SSD and this is going to fix the beach ball issue for good.
For that, you have to do a full Time Machine backup (to external hard drive). Then after installing SSD, you can restore that backup from Time Machine and it will restore everything back.
Go to System Preferneces > Time Machine and make sure it is ON there. Then click Backup there and it will do a full backup
Yes, you have to backup before take it to the shop.
Yes, better to replace the batter as well
Thanks George and best wishes to you too !