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Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10209
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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ASH ONLY: This is a follow-up to my question of November 16

Customer Question

ASH ONLY: This is a follow-up to my question of November 16 (or November 14) regarding my multi-colored spinner. The final entry does not provide a space for a reply or follow-up. My problem is that the spinner issue is back, and it wastes too much of my time. It may not be as bad as it was, but it is pretty close. Can you help me. —George
Submitted: 1 month ago.
Category: Mac
Customer: replied 1 month ago.
Correction: The question was asked on November 14.
Expert:  Ashik replied 1 month ago.

Hi George, Can you download this application and run a scan with it --> https://etrecheck.com/

Then post the report here. It will tell me the health condition of your Mac

Customer: replied 1 month ago.
Ash— Will do. —G
Expert:  Ashik replied 1 month ago.

Thanks

Customer: replied 1 month ago.
Partial Report. More to come.EtreCheck version: 3.1.5 (343)
Report generated 2017-01-06 06:10:20
Download EtreCheck from https://etrecheck.com
Runtime 8:36
Performance: Below AverageClick the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.Problem: Beachballing
Description:
Beachballing IS the problem.Hardware Information: ⓘ
MacBook (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 793Video Information: ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800System Software: ⓘ
macOS Sierra 10.12.2 (16C68) - Time since boot: about 9 daysDisk Information: ⓘ
TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.20 GB (24.82 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MBHL-DT-ST DVDRW GS23N ()USB Information: ⓘ
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. Built-in iSightGatekeeper: ⓘ
Mac App Store and identified developersAdware: ⓘ
/Library/LaunchDaemons/com.ShoppyTool.agent.plist
/Library/LaunchDaemons/com.Software-Updater.agent.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
~/Library/LaunchAgents/com.pcv.hlpramcn.plist
5 adware files found. [Remove]Kernel Extensions: ⓘ
/Library/Application Support/LogMeIn/drivers
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5 - 2014-06-08) [Support]/System/Library/Extensions
[not loaded] com.cisco.cscotun (1.0 - 2016-12-20) [Support]
[not loaded] com.honestech.htvad (1.0 - SDK 10.6 - 2016-12-20) [Support]
[not loaded] com.symantec.kext.internetSecurity (1.3.2 - 2016-12-20) [Support]
[not loaded] com.symantec.kext.ips (3.2 - 2016-12-20) [Support]System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 163 Apple tasks
[running] 109 Apple tasksSystem Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 162 Apple tasks
[running] 112 Apple tasksLaunch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2011-07-16) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2016-09-20) [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist (2017-01-05) [Support]
[running] com.carbonite.launchd.carbonitestatus.plist (2016-01-13) [Support]
[loaded] com.cisco.anyconnect.gui.plist (2016-12-13)
[loaded] com.hp.help.tocgenerator.plist (2010-08-26) [Support]
[not loaded] com.logmein.logmeingui.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinguiagent.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2014-06-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2017-01-04) [Support]
[running] com.teamviewer.teamviewer.plist (2016-12-27) [Support]
[running] com.teamviewer.teamviewer_desktop.plist (2016-12-27) [Support]
[not loaded] net.culater.SIMBL.Agent.plist (2011-07-27) [Support]
Customer: replied 1 month ago.
Launch Daemons: ⓘ
[running] com.ShoppyTool.agent.plist (2016-10-25) Adware! [Remove]
/Applications/ShoppyTool/ShoppyTool
[failed] com.Software-Updater.agent.plist (2016-10-25) Adware! [Remove]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]
[loaded] com.adobe.fpsaud.plist (2016-12-10) [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist (2016-01-13) [Support]
[running] com.cisco.anyconnect.vpnagentd.plist (2011-06-10) [Support]
[not loaded] com.logmein.logmeinblanker.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinserver.plist (2014-06-11) [Support]
[loaded] com.logmein.raupdate.plist (2013-10-25) [Support] - /Library/Application Support/LogMeIn/update/raupdate: Executable not found!
[not loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-05-14) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-09-22) [Support]
[loaded] com.teamviewer.Helper.plist (2015-07-12) [Support]
[running] com.teamviewer.teamviewer_service.plist (2016-12-27) [Support]
[failed] com.zeobit.MacKeeper.AntiVirus.plist (2013-12-21) [Support] - /Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus: Executable not found!User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-12) [Support]
[failed] com.adobe.ARM.[...].plist (2010-12-01) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.adwarecleaner.hlprawc.plist (2016-12-22) [Support]
[failed] com.apple.SafariBookmarksSyncer.plist (2010-10-28) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient: Executable not found!
[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]
[failed] com.jdibackup.ZipCloud.autostart.plist (2016-12-20) Adware! [Remove]
/usr/bin/open
[failed] com.jdibackup.ZipCloud.notify.plist (2016-12-20) Adware! [Remove]
/usr/bin/open
[running] com.pcv.hlpramcn.plist (2016-06-29) Adware! [Remove]
~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
[failed] com.zeobit.MacKeeper.Helper.plist (2016-02-02) [Support] - /Applications/-MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!User Login Items: ⓘ
SpeechSynthesisServer Application
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Photo Booth Application
(/Applications/Photo Booth.app)
Dropbox Application
(/Applications/Dropbox.app)Internet Plug-ins: ⓘ
nplastpass: 1.75.9 (2011-10-19) [Support]
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-07-11) [Support]
RealPlayer Plugin: Unknown
AdobePDFViewerNPAPI: 15.010.20056 - SDK 10.8 (2015-12-18) [Support]
FlashPlayer-10.6: 24.0.0.186 - SDK 10.9 (2016-12-13) [Support]
LogMeIn: 1.0.935 - SDK 10.7 (2013-03-12) [Support]
Silverlight: 1.0.30715 (2013-12-03) [Support]
QuickTime Plugin: 7.7.3 (2016-12-13)
Flash Player: 24.0.0.186 - SDK 10.9 (2016-12-13) [Support]
LogMeInSafari32: 1.0.935 - SDK 10.7 (2013-03-12) [Support]
iPhotoPhotocast: 7.0 (2010-08-14)
AdobePDFViewer: 15.010.20056 - SDK 10.8 (2015-12-18) [Support]
CANONiMAGEGATEWAYDL: 3.1.0.2 (2009-09-08) [Support]
CouponPrinter-FireFox_v2: Version 1.1.9 - SDK 10.5 (2012-11-14) [Support]
SharePointBrowserPlugin: 14.7.1 - SDK 10.6 (2016-12-15) [Support]
JavaAppletPlugin: Java 8 Update 111 build 14 (2017-01-04) Check versionUser internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2016-01-19) [Support]Safari Extensions: ⓘ
LastPass - LastPass - https://lastpass.com (2015-11-01)
OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (2016-11-18)
Add To Amazon Wish List - Amazon.com - http://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-07-20)
Grammarly Spell Checker & Grammar Checker - Grammarly (2016-01-06)
LastPass - LastPass - http://lastpass.com (2012-04-30)
Search Tech - Search Tech (2017-01-04)
Grammarly Lite - Smart Spellchecker - Grammarly - http://www.grammarly.com (2013-03-09)
Dashlane - Dashlane Inc. - http://www.dashlane.com (2016-09-28)
Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2012-02-01)
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-12-21)
Awesome Screenshot - Diigo - http://www.diigo.com/ (2016-10-31)
Expert:  Ashik replied 1 month ago.

George, I see many issues with your Mac which the following first two are serious. First is, the performance is below average and it could be by two reasons - Issue with hard drive or issue with software

Second is, the battery needs to be checked and needs to be replaced.

Third is, your Mac is infected with some malware/adware. Before we start troubleshooting, I want you to backup all your files and then let know.

Customer: replied 1 month ago.
Will set backup and go back to sleep, as it takes hours. We will get back together whenever our work times match. —G
Expert:  Ashik replied 1 month ago.

Ok, thanks.

Customer: replied 1 month ago.
Backup done.
Expert:  Ashik replied 1 month ago.

Great ! Since we don't know whether the hard drive is failing or not, we have to try some troubleshooting steps. But I must warn you, if this is an hard drive failure, then the troubleshooting steps may make the problem worse (your Mac may not boot again until you replace the hard drive) as it is going to give a lot of stress on the hard drive. But if this is software issue only, then the following should fix it.

We can run Disk Utility and see if it works or not. Turn off your Mac by holding down Power button for 10 seconds. Then turn it back on and immediately hold down Command and R keys at same time for 20 seconds and this will boot your Macto the Mac OS X Utilities screen. From there, click Disk Utility. Select your hard disk at left column (Macintosh HD or hard disk name). Click First Aid button and run it. Repair if asked.

Then restart from Apple menu. If that didn't work, then turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop ? If so, restart normally.

Customer: replied 1 month ago.
A— First Aid, no repair asked for. Restarted normally. —G
Customer: replied 1 month ago.
Since this seems to be a time when you are unavailable, I'll go back to sleep & check later. —G
Expert:  Ashik replied 1 month ago.

Turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop ? If so, restart normally.

Expert:  Ashik replied 1 month ago.

Checking if it is showing pin wheel now

Expert:  Ashik replied 1 month ago.

Hi George, I just want to let you know that I will not be available on Sunday and Monday as I've to be somewhere else. I will get back to you when I'm back. Thanks.

Customer: replied 1 month ago.
OK. Next week.
Expert:  Ashik replied 1 month ago.

Thanks

Expert:  Ashik replied 1 month ago.

Hi George, I'm back. Let me know when you are available.

Customer: replied 1 month ago.
Hello again, Ash. You probably aren't available now. When you are, is there anything I should do if I come back when you are not there? BTW: Beachballing. That's what EtreCheck calls it. It isn't gone. Maybe it's less of a problem than it was, but it's still there. —George
Expert:  Ashik replied 1 month ago.

Since we ran some troubleshooting, I want you to run EtreCheck again and give me the reports again.

Customer: replied 1 month ago.
I hope this is what you wantEtreCheck version: 3.1.5 (343)
Report generated 2017-01-10 22:45:24
Download EtreCheck from https://etrecheck.com
Runtime 15:17
Performance: PoorClick the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.Problem: No problem - just checking
Description:
I need a general checkup. Have lots of problems.Hardware Information: ⓘ
MacBook (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 797Video Information: ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800System Software: ⓘ
macOS Sierra 10.12.2 (16C68) - Time since boot: about 4 daysDisk Information: ⓘ
TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.20 GB (25.62 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MBHL-DT-ST DVDRW GS23N ()USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / TrackpadGatekeeper: ⓘ
Mac App Store and identified developersAdware: ⓘ
/Library/LaunchDaemons/com.ShoppyTool.agent.plist
/Library/LaunchDaemons/com.Software-Updater.agent.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
~/Library/LaunchAgents/com.pcv.hlpramcn.plist
5 adware files found. [Remove]Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.cisco.cscotun (1.0 - 2016-12-20) [Support]
[not loaded] com.honestech.htvad (1.0 - SDK 10.6 - 2016-12-20) [Support]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5 - 2016-12-20) [Support]
[not loaded] com.symantec.kext.internetSecurity (1.3.2 - 2016-12-20) [Support]
[not loaded] com.symantec.kext.ips (3.2 - 2016-12-20) [Support]System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 165 Apple tasks
[running] 90 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAMSystem Launch Daemons: ⓘ
[not loaded] 37 Apple tasks
[loaded] 162 Apple tasks
[running] 102 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAMLaunch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2011-07-16) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2016-09-20) [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist (2017-01-10) [Support]
[running] com.carbonite.launchd.carbonitestatus.plist (2016-01-13) [Support]
[loaded] com.cisco.anyconnect.gui.plist (2016-12-13)
[loaded] com.hp.help.tocgenerator.plist (2010-08-26) [Support]
[not loaded] com.logmein.logmeingui.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinguiagent.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2014-06-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2017-01-04) [Support]
[running] com.teamviewer.teamviewer.plist (2017-01-07) [Support]
[running] com.teamviewer.teamviewer_desktop.plist (2017-01-07) [Support]
[not loaded] net.culater.SIMBL.Agent.plist (2011-07-27) [Support]Launch Daemons: ⓘ
[running] com.ShoppyTool.agent.plist (2016-10-25) Adware! [Remove]
/Applications/ShoppyTool/ShoppyTool
[failed] com.Software-Updater.agent.plist (2016-10-25) Adware! [Remove]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]
[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist (2016-01-13) [Support]
[running] com.cisco.anyconnect.vpnagentd.plist (2011-06-10) [Support]
[not loaded] com.logmein.logmeinblanker.plist (2014-06-11) [Support]
[not loaded] com.logmein.logmeinserver.plist (2014-06-11) [Support]
[loaded] com.logmein.raupdate.plist (2013-10-25) [Support] - /Library/Application Support/LogMeIn/update/raupdate: Executable not found!
[not loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-05-14) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loa
Customer: replied 1 month ago.
If I awaken during the night, I'll check with you then.
Expert:  Ashik replied 1 month ago.

Hi George, I think the hard drive is failing. That is why it is showing poor performance.

I've two suggestions in here. First is, we can reinstall the macOS and see if it works or not. Reinstalling will delete old system files with new one but this won't delete any of your personal files. This will only work if the issue is with software.

Second is, I'd recommend to take the mac to the Apple Store and replace the hard disk with SSD. SSD is a modern storage drive which is 5-10 times faster than your current hard drive. That means, when you upgrade to SSD, you will see a significant performance boost. I'd recommend to do this instead of first suggestion. This is going to stop the beach ball altogther and the overall performance will be improved.

Let me know what you think

Customer: replied 1 month ago.
Is this worth doing, compared to replacing with a new one? The nearest Apple Store is 75 miles away. I also have a local shop that repairs Macs. Should I call both, or what? I just do not know what to do.
Expert:  Ashik replied 1 month ago.

It is indeed worth doing if you are planning to use this Mac for another year or two. Replacing the HDD with SSD is easy and local shops can do that. It will also be cheaper to do from there instead of Apple Store.

Customer: replied 1 month ago.
Thanks. I'll check on that today. Have a good one. —G
Expert:  Ashik replied 1 month ago.

You too !

Customer: replied 1 month ago.
Is there anything particular I should do before I get my hard disk replaced? —G
Expert:  Ashik replied 1 month ago.

Yes, backup all your files via Time Machine, so you can restore therm to new SSD.

Remember, you have to replace the hard drive with a SSD.

Upgrading is more correct term than replacing.

SSDs are a little costlier than hard drive, but they are simply worth the price.

Expert:  Ashik replied 1 month ago.

See a sample comparison between SSD and HDD (hard drive) --> https://www.youtube.com/watch?v=wQ_z3wCRf0U

Here is another video --> https://www.youtube.com/watch?v=Qn6zxoh3oK4

You will now know how much performance improvement you will get when you upgrade to SSD and this is going to fix the beach ball issue for good.

Customer: replied 1 month ago.
Ash— How about transferring all my apps? Microsoft Office, etc?
Expert:  Ashik replied 1 month ago.

For that, you have to do a full Time Machine backup (to external hard drive). Then after installing SSD, you can restore that backup from Time Machine and it will restore everything back.

Go to System Preferneces > Time Machine and make sure it is ON there. Then click Backup there and it will do a full backup

Customer: replied 1 month ago.
This I would do before taking it to the shop? How about restoring everything?
Customer: replied 1 month ago.
This scares me. Of course, I would never attempt to do it myself, as in the video.
Customer: replied 1 month ago.
The physical replacement of the disks, I mean.
Expert:  Ashik replied 1 month ago.

Yes, you have to backup before take it to the shop.

Customer: replied 1 month ago.
OK. Right now, I'm going back to bed. I'll have to schedule this with the shop, as they likely will have to order the parts. Battery, too, I assume.
Expert:  Ashik replied 1 month ago.

Yes, better to replace the batter as well

Customer: replied 1 month ago.
Ash— Took my MacBook to local shop. Now awaiting order of SSD & battery. Will do total backup on Time Machine before replacements. I'll get back to you when all is done. Best wishes. —George
Expert:  Ashik replied 1 month ago.

Thanks George and best wishes to you too !