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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I had an opeeration and was out off the loop. I now notice

Customer Question

I had an opeeration and was out off the loop. I now notice the following on my Debit card. on 11/22 Itunes.com BILL APL* ITUNES BILL(###) ###-#### $100.93. I NEED TO KNOW WHAT THIS BILL WAS FOR.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I DON'T UNDERSTAND. I AM TYPING FROM AN APPLE COMPUTER AND I FOUND THE BILL ON MY IPHONE SERVICES BY AT&T PLEASE HELP ME.
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I saw the bill on my iPhone as I related. I don't know how to trouble shoot. I called the phone number and call Apple but could not get through.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That is all I know.
Submitted: 5 months ago.
Category: Mac
Expert:  Kris R replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 5 months ago.

Hi

Do you know your Apple ID details?

Customer: replied 5 months ago.
Please give me the answer to my question. It should be very easy
Expert:  IT Miro replied 5 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you received this receipt by e-mail or you actually checked your credit card transactions and confirmed the charge?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 5 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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