Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please hold down the Power button on your computer for 10-15 seconds until it powers off.
Wait 10 seconds
Power it back and see if the update will finish now.
If the issue continues, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.