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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17086
Experience:  5 years as Network Admin, 10+ years of IT support
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It's stuck after updating to 10.2 and looks like it's almost

Customer Question

It's stuck after updating to 10.2 and looks like it's almost done but won't finish
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra
JA: Have you installed any updates recently?
Customer: Not too recently
JA: What troubleshooting have you tried?
Customer: None really. Just hit the esc button
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I started this update about 12 hours ago. Things were going ok till about 6 pm. 6 hours ago and it seems stuck but not sure if it is
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please hold down the Power button on your computer for 10-15 seconds until it powers off.

Wait 10 seconds

Power it back and see if the update will finish now.

If the issue continues, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.