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Hi,I'm sorry about the issue. What is the make / model of your Internet modem/router device?Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Please stay with me on this web page. Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?
What's the make / model of your laptop?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,