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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't connect to wifi because i don't know the password,

Customer Question

I can't connect to wifi because i don't know the password
JA: When did you last reset your username and password?
Customer: Probably when it was installed
JA: Have you installed any updates recently?
Customer: No because i don't know the password, my laptop i have but not my phone.
JA: What troubleshooting have you tried?
Customer: I have tried every password ***** can think it may be but none of them work.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 months ago.

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - Mac Tech replied 2 months ago.

Please stay with me on this web page. Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,