I backed the data up to icloud
, then wipped cleam my iphone and am having a problem recovering the backup?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ISO is 10. something
JA: Have you installed any updates recently?
Customer: The iphone was on automatic backup with icloud. I have not installed any updates lately
JA: What troubleshooting have you tried?
Customer: Originally my iphone would not hook up to service for phoning so the rep at the Bell store told me to back up to icloud. I pruchased 50GB of storage then backed up my data. I then wipped clean my iphone as the Bell rep told me to do. When I try to recover the backup it keeps saying Failed. I think I set up 2
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I may have 2 apple id's for this iphone. one under a hotmail acct and another under an icloud acct?