Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
I am so sorry to hear about the trouble you've run into with your iPad! Activation Lock is an anti-theft deterrent built into Apple devices, but it can be very frustrating to deal with when you run into it at other times. I'm happy to help as much as I can!To begin, would you please tell me what your email address is (the one that you use for iTunes)?
I'm still here! No problem re: secure connection -- the email you received promoting it was automatically generated, and not neccessary.
I received your email address. Please allow me just a few minutes.
Do you still have access to the email address you specified (*****@******.***)?
Great! If you'd like, I can send an email to that address with instructions on how to reset your password? Once the password ***** ***** you will be able to use it to sign into your iPad -- this will bypass the activation lock.Will that be acceptable?
I have sent the email which contains instructions to reset your password *****:***@******.***If you run into any problems resetting your password, please let me know so that I can assist you further. You can return to me at anytime by visiting: my.justanswer.com
If the password ***** does work, please also let us know so that we can mark your issue as "resolved." Thanks so much for choosing JustAnswer.com!
Yes, technology problems can be VERY frustrating sometimes! I completely understand. :-)If you need anything else at all, though, please remember to come back and visit me!
Hello again! It's been a little while since we chatted, so I wanted to follow up and make sure you were able to regain access to your Apple ID account? Would you kindly let me know? Thanks...I look forward to hearing back from you!