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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone 5 can't update, 990002723692214 is imei numbers,

Customer Question

My iphone 5 can't update
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 990002723692214 is imei numbers
JA: Have you installed any updates recently?
Customer: yes but i cant
JA: What troubleshooting have you tried?
Customer: i was trying to connect with itune but then it said it could't work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no just the iphone 5
Submitted: 5 months ago.
Category: Mac
Customer: replied 5 months ago.
aready pay it
Expert:  Mr.Med replied 5 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

I'm sorry about the issue, please do a backup of your data (Photos, Documents ect...) and follow the Apple instructions in the link below :

https://support.apple.com/en-us/HT201263

Thank you

Expert:  Mr.Med replied 5 months ago.

Has everything worked out please?