Ask Mac Questions and Get Answers from Experts ASAP
I'm sorry about the issue. Does this issue only occur when you open Safari app (the Internet) on your phone?
Please reply at the box below. Thank you,
Please try the following fix:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Sorry, on your iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then try the first 4 steps again.
Please let me know. Thank you,
You're welcome. OK, please take your time. If Clear History and Website Data is still grayed out, then please try the following:
- Open Settings app icon, then tap on option General. Then scroll down on the right as needed, then tap on option Restrictions. Then enter your Restrictions Passcode (that you set up previously.) Then there, tap on option Websites. Then under the selection ALLOWED WEBSITES, tap on option All Websites.
- Once that is done, go to Settings -> General -> Safari, then it should let you tap on Clear History and Website Data, and Clear. Then open Safari app and check.
- (If needed, search / get / install the Google Chrome app in App Store, and use the Chrome app icon for internet access.)
Please let me know how it goes later; I will help further if there is still any issue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,