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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8910
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I changed my apple id on apple website, but my MacBook pro

Customer Question

I changed my apple id on apple website, but my MacBook pro still shows the old id, so I cant log out of it because its the old one that I changed, the password ***** not work, nor the old Id exists
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: its 1 year old and I am using macOS Sierra
JA: Have you installed any updates recently?
Customer: yes every time
JA: What troubleshooting have you tried?
Customer: all i want to do really is logout of the old id, and login with the new id
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thats it
Submitted: 3 months ago.
Category: Mac
Expert:  Mike replied 3 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 3 months ago.

I don't understand you can't just cancel an Apple ID. If you made a new one your old one should still work? Can you clarify?

Customer: replied 3 months ago.
They need the password ***** the old id to logout, but that id does not exist anymore, forgot password ***** does not work, because the old id is gone, whats happening here is the MacBook, did not update the old id with the new one
Expert:  Mike replied 3 months ago.

Yes but how did you cancel your old ID?

Expert:  Mike replied 3 months ago.

And no of ours the MacBook is not going to change it's Apple ID by itself...

Customer: replied 3 months ago.
try now
Expert:  Mike replied 3 months ago.

So you know your old Apple ID correct?

Customer: replied 3 months ago.
Expert:  Mike replied 3 months ago.

And the password?

Expert:  Mike replied 3 months ago.

You haven't answered me about how did you cancel your old ID?

Customer: replied 3 months ago.
went on apple's website and changed my old id to a new one
Customer: replied 3 months ago.
thats the only way it can be done
Expert:  Mike replied 3 months ago.

You mean you changed the email address?

Expert:  Mike replied 3 months ago.

The MacBook is registered to old Apple ID? Go to http://appleid.apple.com, login with your Apple ID and unregister the computer.

Customer: replied 3 months ago.
changed the password ***** a new one
Expert:  Mike replied 3 months ago.

I gave you your answer. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Also please note we get paid the same no matter how long it takes to solve your issue, so bonuses are GREATLY appreciated. Keep in mind you can always come back to this page at any time regarding this question for no extra charge. Thanks!!

Customer: replied 3 months ago.
I am trying your solution right now
Expert:  Mike replied 3 months ago.

OK then just use a password ***** of an Apple ID

Customer: replied 3 months ago.
Did not work
Expert:  Mike replied 3 months ago.

Restart the computer

Expert:  Mike replied 3 months ago.

Choose Apple menu > System Preferences, then click iCloud.

  • If you're signed out, enter your updated Apple ID and password ***** sign in. The data in iCloud will automatically appear on your device after you sign in.
  • If you're signed in with your previous Apple ID:
    1. Click Sign Out. Depending on what iCloud options are turned on, you'll be asked if you want to make copies or delete iCloud data (Contacts, Calendar, Reminders, Bookmarks, Photo Stream) from your Mac. Your data will remain in iCloud and will be updated on your device when you sign in to iCloud again.
    2. Enter your updated Apple ID and password ***** sign in.
Customer: replied 3 months ago.
This is the issue, I can not sign out, because it is showing the old id, which does not exist anymore, so I can not sign out, please go back and read the very first post
Expert:  Mike replied 3 months ago.

Just change it go to System Preferences / Users & Groups and Change password ***** it a regular password ***** of Apple ID. If that doesn't work you need to contact Apple.

Customer: replied 3 months ago.
Looks like I need to talk to apple
Expert:  Mike replied 3 months ago.

OK good luck

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