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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8365
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Imyrying to change password on updates mywife set it and

Customer Question

imyrying to change password ***** updates mywife set it and cant rember it
JA: When did you last reset your username and password?
Customer: I don't know when she did it
JA: Have you installed any updates recently?
Customer: no cant login
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Mac
Expert:  PC_Wizzard replied 17 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please see this video on how to reset your Mac password ***** recovery console.

Click on the link below

http://tinyurl.com/z5sm9un

Please let me know if this worked for you