How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My iMAC is taking a time to load a video project I'm working

Customer Question

My iMAC is taking a long time to load a video project I'm working on. The spoke type wheel keeps on spinning. It was faster about a week ago.
JA: How much experience do you have with this particular machine?
Customer: I bought it in September 2013 if I remember right. I've used iMovie off and on since then, although this is the first project I've worked on in a while.
JA: Have you installed any updates recently?
Customer: I thought I installed all the updates.
JA: What troubleshooting have you tried?
Customer: Restarting.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, I think that's all.
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 5 months ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • Version ? (right under Mac OS X)
  • Processor
  • Memory