How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11420
Experience:  25+ Years Experience in Computers and Electronics.
23511658
Type Your Mac Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

ITunes. I can not log on. I think I forgot my password and I

Customer Question

ITunes. I can not log on. I think I forgot my password ***** I am stuck
JA: Have you tried having password ***** directions emailed to you?
Customer: I did but could not reset.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: Just talked to an Apple person but he could not do it. Told me to try Apple Care
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No. Thanks
Submitted: 1 month ago.
Category: Mac
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is Michael. I can help you with your question.

If you are trying to reset your AppleID or iCloud password, you can do that from the following page:

Reset iCloud Password