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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11655
Experience:  25+ Years Experience in Computers and Electronics.
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I have an Apple I6 and the battery keeps running out. I took

Customer Question

I have an Apple I6 and the battery keeps running out. I took it to my local Sprint dealership for advise. They informed me that the I6s were having this problem and that I needed to take it to an Apple Store to be diagnosed for fixing or replacement. Do I need to make an appointment at the Valencia store or can I just walk in?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how can I find out, since the battery is completely dead.
JA: Have you installed any updates recently?
Customer: Possibly, not sure
JA: What troubleshooting have you tried?
Customer: None.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I'm aware of
Submitted: 4 months ago.
Category: Mac
Expert:  Michael Hannigan replied 4 months ago.

Hello. My name is Michael. I can help you with your question.

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