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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11350
Experience:  25+ Years Experience in Computers and Electronics.
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Somebody brought something for 39.50 on my credit card how

Customer Question

Somebody brought something for 39.50 on my credit card how can I get my money back
JA: You can process your own refund by going to the Order History page and clicking on the "How do I get a refund" link below the amount paid for your question.
Customer: Where is the Order history page
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: iOS I think or may the I tune store
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I tried calling the store they said go online
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Mac
Expert:  Michael Hannigan replied 15 days ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 15 days ago.

The best thing to do, if you don't recognize the charge, is to call the phone number on the back of that credit card and tell them exactly that. They will remove the charge from your card and then investigate it. They will assume you didn't make the charge unless the merchant proves their case, and that it was you who didi it. If you see more than one of these strange charges show up, it would be a good idea to just order a replacement card with a new number on it.