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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just got a mini ipad for myself and my wife, we have ho

Customer Question

just got a mini ipad for myself and my wife, we have ho experience with apple products. Last week I called in to get it set up and someone with a foreign accent got into my desk top and set up my ipad, trouble is that he did not use my e-mail address or any of my passwords. I would like you to get this thjing back to factory settings and get me signed in with my information
JA: When did you last reset your username and password?
Customer: read above
JA: Have you installed any updates recently?
Customer: read above I can't even get into the ipad
JA: What troubleshooting have you tried?
Customer: do you read english
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Mac
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

To better understand the problem, please tell me if you were able to use the iPad after a tech helped you set it up, or you couldn't use it at all?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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