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Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Is this a computer or other device?
Hello!! Do you still need help?
You asked a question on justanswer.com starting with:
"It is hung on itunes"
It would be nice if after taking a working stiffs time you at least responded to them. I will not reply again sorry for bothering you.