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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8867
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to receive support for my ipad, how can I tell?

Customer Question

I am trying to receive support for my ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how can I tell?
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: cannot get support from the apple store. they my account and password ***** been suspended
JA: Anything else you want the Mac expert to know before I connect you?
Customer: my recorda showed an id of***@******.*** and a password ***** holodays1
Submitted: 2 months ago.
Category: Mac
Expert:  Mike replied 2 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 2 months ago.

Go here and put in your info to find your Apple ID and Password: https://iforgot.apple.com/password/verify/appleid#!&section=appleid

Expert:  Mike replied 2 months ago.

Did you do that?

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