How can I reset my passcode on my Ipad?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Not sure. I do know that on my computer I have the old Vista System, but I have an Iphone
5C that has IOS 9 I think. My son originally set it up on his laptop which took 2 days.
JA: Have you installed any updates recently?
Customer: Where? On my computer an old Gateway or on my IPhone.
JA: What troubleshooting have you tried?
Customer: I now have my IPad connected to my computer and I am trying to download the latest version of Itunes to try to reset it.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I would either like to reset my passcode, if that's possible and change the settings on my IPAD so that it doesn't ask for a passcode every time I unlock it.