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Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 10325
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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Starting a new project, my measurements palette is blank.

Customer Question

Starting a new project, my measurements palette is blank. Window > measurements is ticked but no joy.
JA: What's the model and Operating System (OS) of your device?
Customer: Mac Yosemite 10.10.5
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: 2008 Mac Pro.Quark 2016 now in. I've done two books on it OK and never had this before. I've tried all the double-clicking and combinations I can think of.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Yes, please save my sanity. This is an urgent job. I've never had this problem before!
Submitted: 3 months ago.
Category: Mac
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try closing all instances and windows of the Quark program.

Then go to the Preferences folder for the Quark program (located variously according to the Quark version) and select, then delete, a specific file

com.quark.plist

and then you can try Quark again. See if that gets the Measurements palette back.

If it does not work, then let me know.

(I presume you have already tried:

Ctrl-click on the Measurements palette title bar, and select

Always Show Tab Bar.)

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