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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17021
Experience:  Over 16 years of computer experience, CISCO certified
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Being locked now for over 12Mths grandson changed my

Customer Question

Being locked now for over 12Mths grandson changed my pastword for my phone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: mate I don't under stand all this I am 70 just wanted a phone to ring on so I don't know
JA: Have you installed any updates recently?
Customer: Don't know how
JA: What troubleshooting have you tried?
Customer: just putting evert pass word in that I know but apple said my phone is locked
JA: Anything else you want the Mac expert to know before I connect you?
Customer: not really
Submitted: 5 months ago.
Category: Mac
Expert:  Pete replied 5 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 5 months ago.

What type of phone is it?

What is showing on the display?

Expert:  Pete replied 5 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Expert:  Pete replied 5 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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