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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2860
Experience:  worked as a Tech support Associate for Apple products
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My i-phone is locked up---can't make it do anything. The

Customer Question

My i-phone is locked up---can't make it do anything. The wheel is spinning.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Safari.
JA: Have you installed any updates recently?
Customer: Whenever it is indicated that it nedds to be done.
JA: What troubleshooting have you tried?
Customer: None.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, thanks!
Submitted: 2 months ago.
Category: Mac
Expert:  Vinod Menon replied 2 months ago.

Hi

Sorry to hear about your issue:(

Let's try a reset first. Press and hold the power button and home button together for 10-30 sec. you should get an apple logo. Let me know whether that resolves your issue.

Thank you

Vinod

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