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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just moved. I am sure computer was not damaged but having

Customer Question

just moved. I am sure computer was not damaged but having the black screen on startup issue. tried your c-o-p-r solution. no help
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: iMac, about 2 years old. just upgraded the OS to the latest.
JA: What Operating System (OS) are you running on your iMac?
Customer: Sierra
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: about 2 years ago. tried the c-o-p-r hold
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just that I moved locally today but that the computer was very well protected throughout
Submitted: 3 months ago.
Category: Mac
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.
  1. Shut down the Mac and connect it to your MagSafe adapter and a wall outlet as usual
  2. Hold down the Shift+Control+Option+Power button at the same time for a few seconds
  3. Release all keys at the same time, then boot the Mac as usual

Do you still have the issue?

Customer: replied 3 months ago.
This is an iMac so no magsafe
Expert:  Josh replied 3 months ago.

You can perform the steps by plugging into a wall outlet then continuing with step 2

Customer: replied 3 months ago.
Is there a power button on the keyboard or do you mean on the iMac
Expert:  Josh replied 3 months ago.

The power button on the computer. The Shift+Control+Option are keys

Customer: replied 3 months ago.
No help
Do I hold all the keys down until I hear the chime?
Expert:  Josh replied 3 months ago.

You will hold the keys for 15 seconds then release while powering it on.

Customer: replied 3 months ago.
No help
Expert:  Josh replied 3 months ago.

By "No help", do you mean it did not work?

Customer: replied 3 months ago.
Correct
Expert:  Josh replied 3 months ago.
  1. Press the Power / OFF button once – this will bring up the dialog box which you can’t see
  2. Press the “S” button – this is the shortcut to sleep the Mac
  3. Hold down the Power button until a hard shut down is forced
  4. Wait about 15 seconds, then hit the Power button again to turn it back on
Customer: replied 3 months ago.
Do I keep holding the s down during the hard shut down?
Expert:  Josh replied 3 months ago.

No, you will only press the "S" key

Customer: replied 3 months ago.
For what it is worth I was in a hurry this morning and just unplugged the machine instead of normal shutdown
Expert:  Josh replied 3 months ago.

Thank you for the additional information.

Please follow the 4 steps that I have listed above

Customer: replied 3 months ago.
Tried several times
Screen briefly went blue once when I touched it
Customer: replied 3 months ago.
I think I have to give up and take it to a local guy tomorrow
Customer: replied 3 months ago.
Screen randomly goes blue for a second every once in a while
Expert:  Josh replied 3 months ago.

Sure-- if you wish to use a local person, I can provide you with a local company if you send me your zip code.

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