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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8803
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My IPhone 6 keeps freezing and i cannot use it periodically.

Customer Question

My IPhone 6 keeps freezing and i cannot use it periodically. Can i get an appointment with the Genius Bar at GalleriaFlorida to have the problem investigated
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Ios
JA: Have you installed any updates recently?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I shut it vdeown when it lets me. If it is frozen i have to wait for it to respond
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 20 days ago.
Category: Mac
Expert:  Mike replied 20 days ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 20 days ago.

Hold the Sleep/Wake and Home buttons together until you see the Apple Logo. Let me know.

Expert:  Mike replied 20 days ago.

If the problem persists plug it in to your computer and open iTunes choose Restore iPhone.

Expert:  Mike replied 18 days ago.

Do you still need help?