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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8868
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Got a message on phone which says I have to activate because

Customer Question

Got a message on phone which says I have to activate because the user has used Find My iphone. Absolutely untrue and of course I don"t remember the password. Can I create a new one?
JA: When did you last reset your username and password?
Customer: In September or October
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: none. I'm locked out
JA: Anything else you want the Mac expert to know before I connect you?
Customer: don't think so
Submitted: 2 months ago.
Category: Mac
Expert:  Mike replied 2 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 2 months ago.

Plug it in to the computer it is synced with and open Tunes. Let me know what message you see.

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