My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This is usually caused by a glitch in the firmware and can be resolved with a forced restart. Follow these steps to force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Did that work for you?
That is good, it will reboot now.
It will reboot and work normally for you now.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
Is everything good with the Apple Watch now?