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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't sign on to apple cloud because I forgot my password

Customer Question

I can't sign on to apple cloud because I forgot my password ***** apple id.. When I put my email in it says that it is already taken
JA: When did you last reset your Apple ID or password?
Customer: I don't know
JA: Have you installed any updates recently?
Customer: I think the phone updates by itself
JA: What troubleshooting have you tried?
Customer: I am doing it now, talking to you.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Mac
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

In case you forgot your Apple ID password, there is a way to reset it. I can assist you with that. First, please type here your Apple ID (e-mail address) so that I can check for available password ***** options.

Thanks,
IT Miro

Customer: replied 2 months ago.
Expert:  IT Miro replied 2 months ago.

Hello again!

I checked that Apple ID. I can request sending password ***** instructions to the same e-mail address. Are you able to read new e-mails sent there?

Let me know,

IT Miro

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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