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Ok please provide me with the following
Al that I can do now is to schedule a call with Apple to give you a call to resolve this issue
Please provide me with a number they can reach you on
I've check their schedule and first one available is Monday 1:15 PM
No Problem yes we are done
Happy new year
Your call is scheduled.
What:Apple Support will call you
Why:iCloud, Troubleshooting iCloud account issues
When:Monday, January 2, 2017 at 1:15 p.m. Central