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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8418
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm trying to change my apple ID and password. I log in with

Customer Question

I'm trying to change my apple ID and password. I log in with my old Apple IDand it asks my password, which I do not know. I want to edit my password. I cannot access my old email address any longer so Apple cannot send me a message to my old email that I can retrieve. Help.
JA: When did you last reset your Apple ID or password?
Customer: Maybe five to seven years ago. I really don't know.
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: What troubleshooting have you tried?
Customer: I've gone to the page to get a new Apple ID. I type in the old email: ***@******.*** and I don't recall my password. Apple wants to send a new password ***** my old email but I can no longer access my old email address. I want to edit the page to put in my new email. How can I?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: As you can tell I'm not tech savy so I need help.
Submitted: 1 month ago.
Category: Mac
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

In case you forgot your Apple ID password, there is a way to reset it. I can assist you with that. First, please type here your Apple ID so that I can check for available password ***** options.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro