Hi! My name is ***** ***** I will be assisting you. Let's get started!
You mentioned that it does not recognize it -- Do you have iTunes open and it does not recognize it there?
Yes, I am here.
Open iTunes and click on Help then About iTunes
Which version do you have?
As soon as you click on About iTunes, it will show the version number in the box and cycle through more text but it is the first thing that you see.
12.5.4 is the latest version of iTunes. Please remove your iPad from the computer
Click here: http://www.apple.com/itunes/download/
Click on Download Now then run the downloaded program to install. After iTunes has completed the update, plug your iPad back in and see if it will recognize it now. Does it work now?
Please download and install the latest version that I have provided to you.
The latest version is 12.5.4
Okay, you are running an old version of Mac OSX which could be the issue.
Plug in the iPad
Hold down the Option key, click the Apple menu, and choose System Information or System Report.
Select USB from the list on the left. Do you see the iPad listed under USB Device Tree?
Do you have any anti-virus security software running?
Did you run the 18.104.22.168 install?
Open iTunes -- Does it recognize the iPad now?
Yes, you need to select Trust this computer
The computer recognizes that the iPad is connected but for some reason iTunes is not recognizing it properly.
While it is connected to your computer, hold down the Power and Home buttons together until you see the Apple icon then release the buttons. After the restart, does it show it now?
Are you able to try connecting the iPad on a different computer to see if it works?
It connected to another computer without any issues?
So, it is working properly on the other computer?