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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Same as described on the post i connect my ipad to my

Customer Question

same as described on the post i connect my ipad to my macbook and it does not recognize it
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: how do i find that out?
JA: Have you installed any updates recently?
Customer: It is up to date on all software updates
JA: What troubleshooting have you tried?
Customer: connecting on different ports reseting the ipad restarting the macbook
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no thank you
Submitted: 5 months ago.
Category: Mac
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

You mentioned that it does not recognize it -- Do you have iTunes open and it does not recognize it there?

Customer: replied 5 months ago.
it is opne
Customer: replied 5 months ago.
ITunes is open
Customer: replied 5 months ago.
Are you there?
Expert:  Josh replied 5 months ago.

Yes, I am here.

Open iTunes and click on Help then About iTunes

Which version do you have?

Customer: replied 5 months ago.
where do i look for the version?
Expert:  Josh replied 5 months ago.

As soon as you click on About iTunes, it will show the version number in the box and cycle through more text but it is the first thing that you see.

Customer: replied 5 months ago.
12.2.2
Expert:  Josh replied 5 months ago.

12.5.4 is the latest version of iTunes. Please remove your iPad from the computer

Click here: http://www.apple.com/itunes/download/

Click on Download Now then run the downloaded program to install. After iTunes has completed the update, plug your iPad back in and see if it will recognize it now. Does it work now?

Customer: replied 5 months ago.
It downloaded version 12.2.2.25
Expert:  Josh replied 5 months ago.

Please download and install the latest version that I have provided to you.

The latest version is 12.5.4

Customer: replied 5 months ago.
iTunes 12.2.2 for OS X 10.7 that is what shows up when I open the link you provided; and not 12.5.4
Expert:  Josh replied 5 months ago.

Okay, you are running an old version of Mac OSX which could be the issue.

Plug in the iPad

Hold down the Option key, click the Apple menu, and choose System Information or System Report.

Select USB from the list on the left. Do you see the iPad listed under USB Device Tree?

Customer: replied 5 months ago.
Expert:  Josh replied 5 months ago.

Do you have any anti-virus security software running?

Customer: replied 5 months ago.
not that i have installed
Expert:  Josh replied 5 months ago.

Did you run the 12.2.2.25 install?

Customer: replied 5 months ago.
Expert:  Josh replied 5 months ago.

Open iTunes -- Does it recognize the iPad now?

Customer: replied 5 months ago.
No. The message I receive on the mac is "iTunes no ha podido conectar con el iPad “iPad de Nonno J” porque se recibió una respuesta no válida del dispositivo." iTunes unable to connect with Ipad given it received a no valid response from the device. On the iPaf the following message is shown: Do you trust this computer? You will be able to access your configuration and data from this computer once it is connecter. and two optio buttons trust and do not trus
Expert:  Josh replied 5 months ago.

Yes, you need to select Trust this computer

Customer: replied 5 months ago.
I did, i have tried it several times and does not work, message keeps on reapearing
Expert:  Josh replied 5 months ago.

The computer recognizes that the iPad is connected but for some reason iTunes is not recognizing it properly.

While it is connected to your computer, hold down the Power and Home buttons together until you see the Apple icon then release the buttons. After the restart, does it show it now?

Customer: replied 5 months ago.
no, It keeps on showiing the same messages as previously
Expert:  Josh replied 5 months ago.

Are you able to try connecting the iPad on a different computer to see if it works?

Customer: replied 5 months ago.
it did, after answering yes to the question about wether the computer was trustworthy
Expert:  Josh replied 5 months ago.

It connected to another computer without any issues?

Customer: replied 5 months ago.
First time it requested whether computer could be trusted, that was it. Second time connected without any issues and functioned properly
Expert:  Josh replied 5 months ago.

So, it is working properly on the other computer?

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