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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 17143
Experience:  5 years as Network Admin, 10+ years of IT support
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My ipad has just locked on the screen with and rain drops

Customer Question

My ipad has just locked on the screen with green and rain drops looks like. I can't get it on. I have tried turning it off and everything I know to do can you help?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I believe it is IOS
JA: Have you installed any updates recently?
Customer: It was supposed to install updates last night?
JA: What troubleshooting have you tried?
Customer: I have just tried turning it off and back on it stayed off all night while it was charging. I don't know anything else to do.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I know of
Submitted: 2 months ago.
Category: Mac
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please hold down the POWER and HOME buttons together until you see the Apple icon (15-20 seconds) then release the buttons. After the icon appears, the iPad will restart.

Are you able to use your iPad now?

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