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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Apple ID is disabled and I've already reset my password

Customer Question

My Apple ID is disabled and I've already reset my password ***** and nothing has worked
JA: When did you last reset your Apple ID or password?
Customer: About an hour ago
JA: Have you installed any updates recently?
Customer: No I haven't
JA: What troubleshooting have you tried?
Customer: All I've done is reset my password. I'm in Japan right now and suspended my phone so I have no way of calling apple to figure this out
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, just the Apple ID
Submitted: 4 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 4 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 4 months ago.

After resting a password you need to follow these steps to update your password ***** an iOS device:

  1. Tap Settings > iCloud.
  2. Tap Edit, if asked.
  3. Enter your new password ***** tap Done.
Expert:  Bhavik Joshi replied 4 months ago.

Which message do you see out of these 3 :-

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

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