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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8976
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was on apple.com/recover, but it would n ot accept the

Customer Question

I was on apple.com/recover, but it would n ot accept the verification number sent to me on Friday.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know
JA: Have you installed any updates recently?
Customer: iPad was purchased at Apple store on Friday, but it needed data etc. transferred from my old iPad. This was going to take at least an hour, I'd been there for at least 4 hours, so the staff member suggested I do that at home. I have been struggling with it ever since.
JA: What troubleshooting have you tried?
Customer: I have contacted Apple Support and a worker there assisted me in downloading, but I now need to enter the verification code and it will not accept the one sent to my iPhone on Friday
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I'm not sure what they need to know
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 5 months ago.

I suggest you go to Settings / General / Reset and Erase all Content and Settings then try to restore it again after.

Expert:  Mike replied 5 months ago.

Did you try that?

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