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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I just updated my mac and it gets me to the log in screen

Customer Question

Hi I just updated my mac and it gets me to the log in screen but when I put in my password ***** just has the loading icon and won't log in
JA: How much experience do you have with this particular machine?
Customer: I've had it for years but I just updated it after a year or two
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Holding the shift while it boots up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  John T. F. replied 4 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Expert:  John T. F. replied 4 months ago.

You mentioned trying to boot into Safe Boot mode (holding down Shift key when starting). Was there any change when attempting that?

John

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