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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2983
Experience:  20+ years in the computer/Mac industry
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It wob it won't bo─ │ it won't boot up properly, Yosemite,

Customer Question

It wob it won't bo─

it won't boot up properly
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Yosemite
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: Nothing. I've tried to restart with no luck. I pushe the escape key and it almost looks like it will fly but then the screen goes black.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 22 days ago.
Category: Mac
Expert:  John T. F. replied 22 days ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Expert:  John T. F. replied 22 days ago.

Shutdown your Mac.

Restart and, as soon as you hear the startup chime, press and hold the “OPTION” (or “Alt”) key at boot until the boot menu appears.

Then, select the “Recovery" volume.

(Alternative: If the above doesn’t work… Restart, hold COMMAND + R keys until you see the Apple logo and progress indicator. If neither of those work, try COMMAND + R + OPT.)

Wait for “OS X Utilities” menu to appear (DO NOT CHOOSE TO INSTALL)

Choose Disk Utility from the available options.

In Disk Utility, select your normal, bootable hard drive volume from the list in the sidebar (usually "Macintosh HD").

Then, Click "Repair Disk"

If it finds errors, repeat the process until it reports the drive is OK.

Next, click "Repair Disk Permissions"

Once the process has completed, choose “Disk Utility” > “Quit Disk Utility” in the menu bar at the top of the display.

Then, restart your Mac and it should boot back into your normal Desktop.

John