How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I ran a clean up with CleanMyMac 3 yesterday (could be two

Customer Question

I ran a clean up with CleanMyMac 3 yesterday (could be two days ago) and now I have SEVERAL missing files and photos
JA: What's the make/model of your device? How old is it?
Customer: Mac desktop OS X EL Capitan
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just discovered it today. Have no idea what to troubleshoot or what with
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I have an external LaCie drive but I don't know if it's working properly or how to recover information off it.
Submitted: 4 months ago.
Category: Mac
Expert:  Mike replied 4 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 4 months ago.

Yes those so called "cleaning" apps are a nightmare. Do you have Time Machine turned on?

Expert:  Mike replied 4 months ago.

Sorry ignore that first offer

Expert:  Mike replied 4 months ago.

Hello? Are you there?

Related Mac Questions