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technicalcat
technicalcat, Consultant
Category: Mac
Satisfied Customers: 1957
Experience:  20 years experience. B.S. Computer Science
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I have a macbook 7,1 intel core duo 2. I just updated my

Customer Question

hi i have a macbook 7,1 intel core duo 2. I just updated my iphone and it will not sync to my computer. i am running 10.6.8 Is there another OS update that will work to let me sync to my iphone 6
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: 2008 and 10.6.8
JA: Have you installed any updates recently?
Customer: only on the iphone
JA: What troubleshooting have you tried?
Customer: restarting everything. reconecting everything several times. it wont lwt us open the iphone in iphoto or itunes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Mac
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you getting an error or message? What exactly happens when you try to sync?

Customer: replied 5 months ago.
Screen shot 2016-12-31 at 12.54.34 PM
iTunes could not connect to the iphone because an invalid response was received from the device.
Customer: replied 5 months ago.
i think i need to ugrade my operating system. I would like you to tell me which one would work for me.
Expert:  technicalcat replied 5 months ago.

What version of IOS are you running on the Iphone?

Customer: replied 5 months ago.
no i would NOT like remote assistance
Customer: replied 5 months ago.
i just upgrades to ios 10.2
Expert:  technicalcat replied 5 months ago.

iOS 10 requires 12.5 or newer. So you'll need to upgrade to Mavericks or newer on the Mac. Also, update your itunes to the latest version available for you. Please follow up if you have any questions about this.

Customer: replied 5 months ago.
what is 12.5?
Expert:  technicalcat replied 5 months ago.

The version of itunes minimum - 12.5. So you'll need to upgrade to Mavericks or newer on the Mac. Also, update your itunes to the latest version available for you. This will solve the problem.

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