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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8502
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How can I open a spreadsheet that refuse to open because it

Customer Question

How can I open a spreadsheet that refuse to open because it says Index.xml file is missing, which I don't know how to find?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS X Yosemite
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I don't know what troubleshooting to do
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Yes, how to recover my apple ID
Submitted: 4 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 4 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 4 months ago.

Here is the detail about recovering apple id :-

https://support.apple.com/en-in/HT201487

Please follow the document and let me know if you face any problem in it.

Customer: replied 4 months ago.
I don't think I can do it now because it's too time consuming and I have to get ready for a trip. I may get in touch with you again when I get back. Thanks. I hope this cost me nothing since I got nothing resolve. Would you reply.
Customer: replied 4 months ago.
I don't I like to proceed since there's so much legal list involved. Nothing is fix at this time. Thanks.
Expert:  Bhavik Joshi replied 4 months ago.

Sure. So would you like to close this question now ?

Customer: replied 4 months ago.
Let's stop right here please. I don't want to proceed.
Expert:  Bhavik Joshi replied 4 months ago.

Okay. Sure. I will ask customer service to close this question.

Thank you !!

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