Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
I will need some information before we begin:Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
I can help you by remote.
Accept the premium service offer and I will give you instructions. You may need to update your system but we will see.
Yes $5 is just the initial deposit.
I am just a user on this site, like you. I have no access to your account or what you have paid, customer service would be happy to help you. Select the link below. Let me know if you wish to continue.