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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I want to transport my videos and pics from my ipad to my

Customer Question

I want to transport my videos and pics from my ipad to my mac. I have everything hooked up properly- tapped trust this computer. Nothing pops up on my mac
JA: How much experience do you have with this particular machine?
Customer: very little but when I transfer stuff from my iphone, it all pops up.
JA: Have you installed any updates recently?
Customer: To the mac- no
JA: What troubleshooting have you tried?
Customer: I went on line to try to figure it out- do I need a special app to do this
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Mike replied 1 month ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 1 month ago.

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • Version ? (right under Mac OS X)
  • Processor
  • Memory
Customer: replied 1 month ago.
Version-10.9.5
Processor-1.4 GHz core i5
Memory8gb1600MHz DDR 3 -
Expert:  Mike replied 1 month ago.

I can help you by remote.

Customer: replied 1 month ago.
Ok. Im ready
Customer: replied 1 month ago.
Also-could it also be something in my settings on the ipad. The ipad is new
Expert:  Mike replied 1 month ago.

Accept the premium service offer and I will give you instructions. You may need to update your system but we will see.

Customer: replied 1 month ago.
Im confused. I paid five dollars for this help. Do i need to sugn up for anything else-because that's not something I want to do.
Expert:  Mike replied 1 month ago.

Yes $5 is just the initial deposit.

Customer: replied 1 month ago.
Oh. Ok thanks. Can i refund my five dollars?
Customer: replied 1 month ago.
This was misleading
Expert:  Mike replied 1 month ago.

I am just a user on this site, like you. I have no access to your account or what you have paid, customer service would be happy to help you. Select the link below. Let me know if you wish to continue.

http://ww2.justanswer.com/help